They didn't even offer a paid support subscription. So I called them by phone today and was told I cannot get direct service. They said they would sort it out, but have not replied to my frequent reminders. They wanted to see my def.tlg file to make sure my tools are not too long (between 80-120 mm, which is very safe). So I asked the service department a couple of months ago about this and we have had a very slow back and forth since then. But then I saw a video of my exact same CNC, and lo and behold, the tool happliy stays in the main spindle while Punloading! Working with no tool in the spindle is asking for trouble as dust can get inside.įor the last 2 years I didn't know any better so I just worked that way in good faith. It is unnecessary to drop off the tool, so why prolong the machining cycle and subject the machine to extra wear and tear after every single program?Ģ. This is undesireable for a number of reasons:ġ. What happens is that every time the rake engages, it first drops off the tool in the rack and then pushes with an empty spindle. In case anyone on this forum knows the solution, this was my question:

(I had called SCM UK once and they promply told me they couldn't speak to me for that reason.)īTW, I also called SCM Italy (the manufacturer) today regarding a simple question about which I have been in touch with them via email for months already, and they also told me 'all inquiries must be channelled via your local vendor.' So I called him about my question and I hope they will have an answer.

I believe I am out of their jurisdiction so they are not replying but I have nothing to lose by waiting or picking up the phone if no response is forthcoming.

It's been a week and I haven't heard from them yet. I sent SCM NA an inquiry via the 'contact us' form on the website.

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